General

These terms and conditions apply to the use of the www.tomroothdesigns.com website, which is operated by Tom Rooth Designs Ltd. 

By placing an order, you agree to be bound by these terms and conditions.

 

  

Our details 

Registered in England and Wales No. 11524897
Registered office: Suite 87, 28 Old Brompton Road, London, England, United Kingdom, SW7 3SS

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. 

By placing an order through our website you are making an offer to Tom Rooth Designs to purchase the goods outlined in your order upon the terms described in your order. 

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

All prices on our website, catalogues, emails are shown and charged are in GBP. 

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

If the product you ordered is out of stock.
We are unable to authorise your payment.
If customers do not reach any order criteria outlined in the Terms & Conditions.

Should there be an issue with your order, we will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email. 

Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Tom Rooth Designs website. 

Once an order has been despatched from our Warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

Debit / Credit card & PayPal Payments

Please note that you will be charged straight away for the whole value of the order. This is also the case for items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.

Deliveries

Collection or delivery are available for purchasers who live in London or Edinburgh. Please email info@tomroothdesigns.com regarding  shipping and carrier quotes for all other destinations.

 

Direct Despatch Orders

Please ensure you check the item carefully before signing for it as unfortunately we are not able to accept any item back where the damage has occurred in transit and is not reported at the time of the delivery.

 

Returns Policy

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed. 

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. 

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes. 

We will inspect the returned item and will notify you of your refund or replacement via email. Please note, returns can take up to 21 days to be processed, especially during busy periods. 

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email. 

 

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Tom Rooth Designs. 

Please make sure to read all care instructions on the “Size & Info” section on a product page.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.

 

Refunds / Replacement

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our warehouse. 

We will inspect the returned item and will notify you of your refund or replacement via email. 

This is usually done within 5 working days of receiving your return into our Warehouse. 

During busy periods, please allow up to 21 days for your return to be received and processed. 

Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.) 

 

Returning an item
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. 

We advise you to use an insured and traceable service to return your goods to us. We are not responsible for return postage other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.

Promotions

Please note that only one promotional offer can be used at any one time. 

Promotional codes are not valid on Sale items, Clearance products, items from our Sale Room or on our Gift Vouchers.

Privacy

Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website. In using the website, you also agree that we can use cookies on your computer, mobile or other device. We will NEVER pass your details onto third parties. Your details are highly confidential. We will occasionally contact you with details of new designs, or promotions. If you would rather not be contacted, please send us an email and we'll take you off our database.

If at any time you would like to be removed from our Email list, please email info@tomroothdesigns.com

Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Tom Rooth Designs or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Tom Rooth Designs site is forbidden, with the exception of: 

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Tom Rooth Designs or for non-commercial purposes. 

The complete liability of Tom Rooth Designs under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

Tom Rooth Designs will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. 

Tom Rooth Designs may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Tom Rooth Designs. 

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

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